Five Steps to Turn Prospective Families Into Enrolled Families

Schools and organizations are turning to ReachWell to engage prospective families in the community. Learn how they're easily promoting their culture, open houses, and registration links to increase enrollment!

Create a Prospective Family Channel on the App


Just as families can follow multiple schools' channels on the ReachWell app, they can also follow a Prospective Family channel. This allows prospective and current family communication through the same platform for staff. It also prepares prospective families to already be connected on your communication platform once they enroll with you.


For even more targeted communication, roster all the prospective contacts, so you can reach them right away. Ask families who join your tours to download the app and follow your updates!

Promote Your Organization's Culture at a Glance


Eye-catching banners are a great visual way for prospective families to get to know what it would be like to be a part of your community. Make a lasting impression with the first thing they'll see when they visit your page.


Add banners with images of why they should enroll or testimonials from other families. With ReachWell's linkable banners, you can also connect families to RSVP or registration links.

Show Off Your Strong Family Communication with Updates 

Translated in their Preferred Language


Where are you more likely to enroll--The school that doesn't communicate with you regularly, or the school that engages you in your preferred language? By communicating strongly with prospective families, they'll know how well you engage with enrolled families, and what it feels like to be a part of your organization.


Send a monthly "About Us" newsletter with highlights from the month. Include reminders for open-houses and how to register. The app takes care of the translation, so that you don't need to worry about which languages to translate and families will get the newsletter in their preferred language.

Promote Open Houses with Calendar Events and RSVP Links


Don't make families dig for a way to learn about you! With ReachWell's integration with Google or Outlook Calendar, prospective families can easily find open house events. You'll be able to manage calendar events in the tool you already use, and families have one location for events, newsletters, and important resources.


ReachWell Tip: Add a location and description in your calendar events with an RSVP link to increase attendance rates. Provide an email address or phone number if they have any questions.

Provide Enrollment Instructions in an Easy-to-Find Location


Once you've dazzled them with all that you do for families in the community, make it easy for prospective families to enroll. Even when you've reminded families in your newsletters how to register, add it in as many locations as possible, so they don't need to dig through previous announcements.


ReachWell's resource tab is the perfect location to share instructions and links for enrolling in your school or programs. You can also link them to your social media accounts and other tools to further support prospective families.

Segment Communication by School, Neighborhoods, or Programs


Make each announcement count. Segmenting communication with groups ensures that each message applies to what a prospective family wants to learn about.


If you're a district, create groups based on the school that families are interested in. Non-profits can create groups based on their programs or the different neighborhoods they serve.

By Zuben Bastani June 17, 2025
Government distrust is at an all-time high. Many residents are wary of sharing their personal information with public agencies, often due to fears of surveillance, spam, or data misuse. This hesitation is especially acute among low-income and unhoused individuals who frequently change phone numbers due to service lapses, making traditional outreach efforts ineffective. Most public communication systems fall short. They rely on platforms like Mailchimp or Constant Contact, which get lost in crowded inboxes. Social media, while pervasive, is designed to harvest data and push ads—not to protect user privacy. Even emergency alert systems often require residents to sign up and share their location, further eroding trust. Text messaging, often called the holy grail of communication, is no longer a guaranteed solution. People guard their phone numbers carefully, especially when interacting with the government. They fear being spammed or having their data sold. So how can agencies inform and protect the public without breaching their trust? A New Approach to Community Communication Using ReachWell's extensive experience and broad customer base, here are some recommendations to consider when engaging your community in a less intrusive yet more effective manner: Offer Communication Choices : Let residents decide how they want to receive information—whether it's through text, email, voice calls, app notifications, or a combination. This respects personal preferences and helps reduce message fatigue. Respect Anonymity : Not everyone wants to share personal contact details. Provide anonymous access to messages via public channels or apps that don’t require identifying information. Support Multilingual Access : Language should never be a barrier to safety or services. Translate messages into the primary languages spoken in your community, and consider text-to-speech options for low-literacy audiences. Allow Topic Subscription : Let people select specific topics or groups they care about. Targeted messages reduce noise and increase engagement. Minimize Data Collection : Collect only the data you truly need. Avoid tracking location or behavior unless absolutely necessary—and be transparent about what is collected and why. Ensure Accessibility : Meet or exceed accessibility standards (such as WCAG 2.2 AA compliance) so all residents, including those with disabilities, can access and understand public messages. These practices foster trust, improve message delivery, and help ensure no one is left out of important conversations—especially in moments of crisis or community need. Expanded Real-World Examples: Trusted by Diverse Communities El Paso County, CO (Colorado Springs area) uses ReachWell to distribute emergency alerts—including shelter-in-place orders and missing persons reports—in over 130 languages. Residents can receive alerts even without providing contact information. The Town of Carbondale, CO keeps its multilingual and low-literate residents informed of community events, social services, and public works projects using WCAG 2.2 AA-compliant messaging and text-to-speech capabilities—ensuring no one is left behind. Tucson, AZ : Child-Parent Centers, a Head Start provider, uses ReachWell to keep 500+ staff updated on safety alerts, training sessions, and HR notices across 130 languages—building internal trust through inclusive communication. Boulder County Housing Authority ensures ongoing connection with residents—even after their contact information changes—by sending updates about emergencies, upcoming maintenance, and resident services using ReachWell’s multilingual and anonymous outreach tools. Conclusion Building trust with residents starts with giving them control. When governments let people choose how they connect, what they receive, and in what language—trust grows. ReachWell is proving that communities can be kept safe and informed without sacrificing privacy or accessibility. When people don’t trust the system, it’s time to change the system. ReachWell is doing just that. BOOK A DEMO TODAY
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