Increase Your Reach
ReachWell's equitable and accessible messaging (130+ languages), robust toolset, and family-first design keep your communities "well reached."
Increase Your Reach
Connect Without Signups
Citizens follow a simple two-step process to download and follow your community.
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Flexible Features
Messages, calendars, forms, and resources are always updated and connected with existing systems.
Serve Diverse Communities
Low-income, low-tech, low-literate, and English learners easily stay informed and responsive.
Easy to Integrate
ReachWell keeps communities informed with multiple ways to message. Content is always self-maintained by pulling updates from nearly any digital platform.
F E A T U R E S
Simple & Powerful
Audiences
Message entire communities or custom groups like neighborhoods, towns, staff, or programs. Admins can be assigned to one, many, or all groups to keep content fresh and data secure.
Announcements
Compose one message in English and deliver in 100+ languages via web, app, text, email, or call*. Engaging templates with images and unlimited lengths make sending rich newsletters to 911 alerts with maps and links a breeze.
Chat
Field questions and replies with two-way translated chats. Chats are always private between the citizen and the agency with recoverable archives and supervisor oversight. ReachWell Chat controls the message while delivering rapid support.
Calendars
Pull unlimited calendars into ReachWell and promote your events to your community. Classes, community meetings, public works schedules, and more can be easily promoted and shared with families and their personal calendars.
Resources
Share and promote resources and social assistance providers to empower families with services. The Resource directory can support current initiatives including suicide prevention, substance abuse, internet safety, and emergency preparedness.
Forms & Surveys
Capture community feedback and increase participation with translated forms and surveys. Digitize paper-based processes and collect registrations, signups, and more!
Solutions for Emergency Management
Trust
Residents have an increased distrust in government. ReachWell allows residents to be notified without sharing personal information.
No personal information required
Users choose their own language (106 languages)
Not reliant on email or phone numbers that change.
Unlimited character lengths
Two-Way translated communication
Access other service providers and resources.Just highlight the words you want to design and choose from the various options in the text editing bar.
Accessibility
Provide inclusive community engagement.
Users choose their own language (130+ languages)
Read messages to low-literate families in English or their
Native Language
Share Images, Videos, ASL messages
Unlimited character lengths
Attachments
| Starter $0/mo | Essentials | First Class | Premier | |
|---|---|---|---|---|
| COMMUNICATIONS | ||||
| Translated app notifications with AI assistant for low-income and newcomers | ✔ | ✔ | ✔ | ✔ |
| Translated email, text, call, & app chat with optional signup form | ✔ | ✔ | ✔ | |
| Website widget and social media posts | ✔ | ✔ | ✔ | |
| Group and individual communications | ✔ | ✔ | ✔ | |
| Contact sync or import | ✔ | ✔ |
| REACHWELL APP | ||||
| Accessible (WCAG 2.2 AA) with translated text-to-speech | ✔ | ✔ | ✔ | ✔ |
| Translated two-way chat that is archived and monitored by supervisors. | ✔ | ✔ | ✔ | |
| Custom banners, resources, calendars, standard forms | RW managed | ✔ | ✔ | ✔ |
| Custom forms | ✔ |
| ONBOARDING AND SUPPORT | ||||
| Co branded launch program and materials | RW branded | ✔ | ✔ | ✔ |
| Email support, knowledge base, and online training | ✔ | ✔ | ✔ | ✔ |
| Live onboarding: up to four hours per year | ✔ | ✔ | ✔ | |
| Dedicated account manager | ✔ |
| ADDITIONAL SERVICES | ||||
| Strategic communications plan | O | O | O | ✔ |
| Newcomer language training | O | O | O | O |
| Relay: Pulls external content into | O | O | ✔ | |
| Additional organization channels $500/yr/channel | O | O | O |
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