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Privacy Policy and Service Agreement

ReachWell Privacy Policy
Last Updated: February 24, 2024

Overview
ReachWell is a comprehensive platform for community engagement. ReachWell is the equitable information network that helps disadvantaged communities be educated, supported and protected. With a deep respect for privacy and accessibility, users can engage privately with their schools, community-based organizations and agencies in over 130 languages. ReachWell's deep capabilities allow partners to share calendars and events, resources and social assistance tools, surveys, forms and more. The user-centric inclusive design assures all communities including newcomer, low-income, low-tech and low-literate are able to access the same information as privileged communities. 

The ReachWell app allows users to interact with their school, district, and community partners through two-way messaging, form submissions, and calendar responses. ReachWell helps promote positive behavior, social assistance and academic practices through a resource library of helpful tools for community members.

Commitment to Your Privacy
ReachWell understands that privacy is extremely important to users of our services and website, the district, school or organization that registers for our services ("School"), and the students, their parents and other users whose information we may access on behalf of a partner.

Changes to Our Privacy Policy
ReachWell reserves the right to change this privacy policy. Any changes to this privacy policy will be posted to this page as soon as reasonably possible and a notice will be put up on our website. Use of the ReachWell website constitutes consent to any privacy policy then in effect. Please make sure that you read the ReachWell Terms of Use to understand additional terms and conditions that apply to the use of our Web site and software platform. If you have any questions or comments concerning our privacy policy, please contact us at info@reachwellapp.com.

Information Collection, Use and Protection
Our goal is to be transparent in our practices regarding collection and data usage.

1. Information We Collect
We collect two types of information: personal information your school or community partner knowingly chooses to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.

Information Your School Provides to Us
Student and user data is provided and controlled by your school. When your school chooses to use ReachWell, the school provides us a limited amount of personal information. For a student, the school provided personal information includes student name, grade level, enrolled courses, other enrolled groups and extracurricular activities, and information about student’s parents/ contacts: their name, email and phone number. For users other than parents/ student contacts, such as staff members, the information may include their name, email address, phone number, title at the school and courses taught at the school. 

ReachWell complies with Family Educational Rights and Privacy Act (“FERPA") and all other applicable confidentiality and privacy laws and rules, and requires its employees, consultants, and subcontractors to similarly comply.

Additional Contact Information Your School May Provide to Us About Students
The School may choose to provide staff with ReachWell logins to communicate with students within ReachWell. In such cases, we collect the login credentials for students provided to us by the school, which may include a student’s email address. Pursuant to Children’s Online Privacy and Protection Act (“COPPA"), ReachWell relies on the school to obtain verifiable parental consent to provide our services to students under 13 years of age.

If we learn that we have collected personal information from a child under age 13 other than pursuant to the above, or if we learn that a child under 13 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible after we have identified it.

If you have questions about modifying or deleting personal information of a student, please contact your school directly or you may also contact us at info@reachwellapp.com. We will get in touch with your school to honor your request.

Information You Provide to Us
You may choose to provide additional information about yourself in your user profile, such as your language preference. This information may be made available to your school's district office should they request it.

Information We Collect when You Interact With ReachWell
In addition to the personal information you and your school provide to us, we also collect usage information as you interact with ReachWell. Collecting this information allows us more accurate reporting and helps us to improve our services. The following describes how we use this information:

a. Site Activity Information: We monitor some of the actions you perform on ReachWell. For example, if you message a staff member, we both log the fact that you added a message as well as store the actual message itself.

b. Notification Activity Information: We monitor email delivery, text delivery, app downloads, and engagement through clicks in order to understand your interaction with our services and improve your experience with ReachWell. We may include clear gifs in the HTML-based emails we send our Schools in order to track which emails are being opened and which links are being clicked on by recipients.

c. Access Device and Browser Information: When you access ReachWell from a computer, mobile phone, or other device, we may collect information from that device such your browser type and IP address. We also record which pages you visit, the date and time of visits, and the time spent at our platform. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

d. Cookie Information: We may send one or more cookies to be stored on your computer in order to personalize your experience with ReachWell and make our services easier to use. A cookie is a small text file containing a string of alphanumeric characters that allows us to uniquely identify your browser and allows you to log in automatically whenever you return to ReachWell. We also use cookies to identify and maintain your logged status as well as enhance your navigation through the website. You can remove or block cookies using the technical settings of your browser though you may not be able to do so on certain browsers or mobile devices. Note that disabling cookies may impact your ability to use our services fully, so we recommend that you leave them enabled for the quality of your experience.

2. How We Use Information
Your privacy and your child's privacy is extremely important to us. The student data we collect is used for educational purposes at the discretion of your school only. We use the information we collect to provide a safe, efficient, and customized experience for our users. Here are some of ways we do that:

To Manage the Service
We use the information we collect to provide our personalized services and features to you and provide you with customer support. In addition we use the information we collect to analyze how you use the services and features so that we can measure and improve those services and features.

To Contact You
We may contact you with service-related announcements from time to time. This includes contacting you for any school related activities. We may include content you see on ReachWell in the emails we send to you. We may also contact you in order to notify you about important changes to our services.

To Provide Relevant Information To Your School
We use the information we collect to report usage levels to your School. This allows your School to monitor how successful their posts are so that they can improve their use of ReachWell.

3. How We Share Information
What Can Other Users in ReachWell See
Access to the school’s ReachWell channel and app is restricted to designated community partners and staff at your school, and other users that the school may deem appropriate, e.g., Board Members. Parents can only view posts addressed to the entire school, to any groups or classes they or their child belongs to or posts addressed directly to them. 

Messages, pictures and files associated with posts on ReachWell may be delivered privately to user on their app, via text or email. ReachWell relies on the school’s ability to monitor how content is shared with users. Users are responsible for maintaining the security of their access code.

Notwithstanding the foregoing, your school may choose to share some ReachWell posts and associated pictures on social websites, such as Twitter and Facebook. ReachWell will require your school to confirm that it has prior permission from parents before doing so. Sharing posts and pictures on social media may make the posts and pictures viewable by users outside of ReachWell, and ReachWell's privacy policy will no longer apply to those posts and pictures. All such posts will be clearly marked so ReachWell users can know that those posts are shared via social networks.

Your contact information will be visible to registered staff members at your School based on their authorization level. If a user is in the staff’s group then the staff member will be able to contact them and view their information.

No Disclosure To Third Parties
ReachWell uses the data received from the school for the sole purpose of delivering products and services to the school. We do not rent, trade, or sell or otherwise distribute your information to any third parties and will only disclose information when allowed by FERPA and required a) by applicable laws or government orders or b) to maintain and operate our service or c) when authorized by the school.

No Advertising
ReachWell does not use student or user records or data collected for purposes of targeted advertising, and no student profile is built by ReachWell for reasons other than furtherance of School purposes.

Corporate Restructuring
In the case of a corporate event such as a sale of assets, a future sale, or a merger of ReachWell with another organization, we may transfer your personal information. However, we will provide you with notice and an opportunity to opt-out of the transfer of personally identifiable student data if the new organization does not have privacy policy at least as stringent than our own.

4. How We Protect Information
Security
We take great measures in keeping your data safe and secure. ReachWell uses secure infrastructure to ensure that student data is always encrypted during transfer and transmitted securely. Access to ReachWell is authenticated through username/password. ReachWell stores and protects your account information on a secured server behind a firewall. We utilize encryption/security software to safeguard the confidentiality of personal information we collect.

If ReachWell becomes aware of a security breach of its users’ personally identifiable information, ReachWell will notify affected users as required by applicable laws and may post a notice on our services as required by applicable laws.

Information Hosted in the United States
ReachWell and all of our data is hosted within the United States. Please note that if you use our service from a country or region with laws differing from the United States' laws governing the collection and production of data, you maybe be transferring your personal information outside of the jurisdiction of your region and to the United States. By using our service, you consent to the transfer, use and storage of your personal information in accordance with our Privacy Policy and Terms of Use.

5. Choices About Your Information
Managing Your Profile
You may review, update, and correct the information in your account by informing your school front office.. Your school may not allow you to update your account information directly in ReachWell to maintain strong data quality. You are able to adjust your notification settings within ReachWell so that you receive instant text, instant email, or push notifications, or you may opt out of ReachWell communications and receive no notifications at all. If you choose not to receive notifications from ReachWell this will not stop you from receiving emergency notifications, for example those regarding school closure, threats, etc.

Deactivating Your Account
If your child graduates from the school or leaves the school and you are no longer associated with the school, the school will deactivate your account. When an account is deactivated, it will be archived but no user will be able to see it. If the school chooses to maintain an alumni database, ReachWell may retain that student's name, student's grade level, parents’/guardians’ name, email, cell phone and address information as an archived account.

Deleting Your Account
A user account may only be deleted by the school or contacting ReachWell support. When an account is deleted, it is permanently deleted from ReachWell. If you wish to delete your account, please send an email to your School representative or ReachWell support at support@reachwellapp.com. Removed and deleted information may persist in backup copies for up to ninety (90) days, but will not be available to others.

How to Contact Us
If you have questions or concerns pertaining to your information, your registration, your account, or unsubscribing please contact your School directly. Otherwise if you have questions about this privacy policy or ReachWell, you may contact us at info@reachwellapp.com.


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